Shipping & Return Policy
Shipping Information
Shipping Carrier
We ship all orders via Yuntu Logistics.
Processing Time
All orders are processed and dispatched within 48 hours of order confirmation.
Delivery Time
After dispatch, estimated delivery time is 10–15 business days. Delivery times may vary slightly due to customs clearance and logistics conditions.
Shipping Fee
We offer free shipping on all orders, with no minimum purchase required.
Return & Refund Policy
Return Eligibility
We accept returns and issue refunds only when all of the following conditions are met:
- You contact us within 7 days of receiving your order
- The item is unworn and unused
- The sole shows no signs of wear or damage, and the item is in resalable condition
Return Shipping Cost
The customer is responsible for all return shipping costs. Please note this before initiating a return.
How to Return
- Contact our customer support within 3 days of receiving your order.
- Provide your order number and reason for return.
- We will send you the return address.
- Once we receive and inspect the item, we will process your refund.
Non-Returnable Items
- Items that have been worn or used
- Items with sole wear or damage
- Requests made more than 3 days after delivery
If you have any questions, please don't hesitate to contact our customer support team.